Inmate Visitation

The Pottawattamie County Jail utilizes a video visitation system for visits with friends and family. The Pottawattamie County Jail encourages inmates to maintain ties with their families and friends through regular visits. Family members/friends of those incarcerated can schedule visits at set times outside of normal business hours, which helps to ensure inmates a connection to their family and community. In order to visit an inmate, you will be required to set up a communication account with Encartele/Cidnet. Accounts can be created by going to Cidnet Portal. The number of visits allowed is determined by the inmate’s classification security level; all non-professional visits are subject to monitoring and recording. Emergency visits will be considered on a case-by-case basis.

Visitors

Visitors will be expected to follow posted rules. Visits may be terminated if staff observe unruly, disruptive behavior. Visitors may be denied further requests for visitation if behavior is deemed to be disruptive.

Professional visitation is recognized as a visitor from a legal or medical entity, such as the courts, mental health, or law enforcement. Professional visits are confidential - professional visitors are encouraged to schedule their visits by contacting the Jail Administration. If necessary, professional visits may occur outside business hours but must be approved by the Supervisor psychiatrists, law enforcement officers, probation and parole officers, or social workers.

Visitation Hours 

Regular visitation is available Monday through Friday according to the following schedule:

• On-Site Visitation Hours Monday-Friday:
  • 9:00am to 11:45am
  • 3:00pm to 3:30pm (must be logged in by 3:30pm to receive maximum time allowed for visit. Business hours end at 4:00pm.)
• Daily Off-Site (on-line) Visitation Hours:
  • 9:00am to 11:45am
  • 3:30pm to 4:30pm
  • 8:00pm to 9:00pm or 8:00pm to 10:00pm (depends on security level)

Visitation will be granted on a first come, first served basis, and each visit is 30 minutes in length. Visitation needs to be scheduled prior to arrival for all on-site visits. Each inmate can receive a maximum of two (2), 30-minute visits per week. Visitors may only communicate with one inmate in custody. Visitors under the age of 18 must be accompanied by an adult and have their birth certificate or guardian papers present.